Ukraine introduces OSCE-developed methodologies of conflict management in public service institutions
The OSCE Project Co-ordinator in Ukraine helped the National Agency of Ukraine for Civil Service to develop Methodology Recommendations on Conflict Management in State Institutions and another one elaborated for Local Self-Governance Bodies. On 20 June 2022, the two documents were approved by the Order of the Head of the Agency and are now distributed among authorities at all levels.
The Recommendations provide step-by-step guidance and a number of practical tools on how to identify interpersonal conflicts among public servants, diagnose their types and analyze them, prepare for and carry out an intervention to tackle those conflicts. The documents also contain a set of advices on prevention of conflicts in the workplace.
Prior to this, in 2021 the Project Co-ordinator produced the Guidebook “Conflict Management for the Needs of Public Service”. It comprised a study of foreign experience in managing conflicts in state institutions, analysis of national legal documents and regulations in the considered area, results of research on the state of interpersonal conflicts conducted among public servants, theoretic background, practical tools and advices for managing conflicts in the public service. In addition, the publication provides a guidance on establishing a conflict management system in a public institution.
The Methodology Recommendations and the Guidebook will contribute to creating more harmonious and enabling environment for public servants so they can have more cohesive teams that cultivate the culture of dialogue, listening and accepting different points of view. In turn, this will facilitate more co-ordinated, efficient and quality work of state authorities and local self-government bodies.
The Guidebook “Conflict Management for the Needs of Public Service” is available here.
The Methodology Recommendations on Conflict Management in State Institutions are available here.
The Methodology Recommendations on Conflict Management in Local Self-Governance Bodies are available here.