APPC: From Complex to Simple (Part 2). A Guide on Working with Citizens' Appeals.
The second brochure on the application of the Administrative Procedural and Process-Related Code (APPC) was developed with support of the OSCE Programme Office in Astana to raise legal awareness of state officials on how to work with citizens' appeals. The brochure contains concise information what is an administrative case, why an administrative case is needed, what are the deadlines for considering appeals, how to examine the actual circumstances of an administrative case, how to resolve an applicant’s issue, how to work with regulations, what are the purposes of hearing, what needs to be done after the hearing and how to justify the administrative act.
The views, opinions, conclusions and other information expressed in this document are not given nor necessarily endorsed by the Organization for Security and Co-operation in Europe (OSCE) unless the OSCE is explicitly defined as the Author of this document.