Guidebook for Local Ombudspersons

The publication is aimed at helping ombudspersons to use effective and credible approaches in their everyday work, in promoting fairness, equality, clarity and innovation, as well as in protection of human rights. It offers recommendations to ombudspersons in their efforts to ensure that their institution is well regarded within the local and peer communities, such as the Association of Ombudspersons in Serbia, but also within other independent institutions in the country, as well as other regional and international independent institutions and organizations they co-operate with. Due to the important oversight role of ombudspersons, as independent institutions, the OSCE Mission to Serbia supports the Association of Ombudspersons in Serbia (AOS) in its efforts to help local ombudspersons in fulfilling their mandate of setting the standards in the work of democratic institutions and through continuous protection of the rights of citizens. The publication is available in Serbian language.